We understand that when you (“You”, “User”, “Purchaser”, “Buyer”, “Business Entity”, “Business Representative” including without any limitation additional terms) use our services you are trusting us with your information. We value your privacy and work hard to protect your information. To do so, we use secure technologies and limit the information we collect from you to only what we need to do business and offer quality products and services. We do not sell or rent customer information to any outside companies or organizations.
This “fine print” is here to satisfy our legal obligations as well as the legal requirements of companies with whom we partner to provide services such as payment processing and Website hosting. If you have any questions or concerns, please contact us.
COLLECTING PERSONAL INFORMATION
When you visit our Website (“Website”, “Site”, “Online Store”, “Store”, “Shop”), we collect certain information about your device, your interaction with the Website, and information necessary to process your purchases and requests.
Among the types of Personal Information that we collect, independently or through third parties, there are: cookies; usage data; email address; first name; last name; various types of data; data communicated while using the service.
THE PURPOSES OF PROCESSING
We collect user data to allow us to provide our products and services, comply with legal obligations, respond to enforcement requests, protect our rights and interests (or those of our Users or third parties), detect any malicious or fraudulent activity, as well as the following: Tag Management, Analytics, User Database Management, Remarketing and Behavioral Targeting, Contacting the User, Advertising, Handling Payments, Registration and Authentication, Hosting and Backend Infrastructure, Social Features, Displaying Content from External Platforms and Interaction with Live Chat Platforms.
Purpose of collection: to load the Website accurately for you, and to perform analytics on Website usage to optimize our Website.
Source of collection: Collected automatically when you access our Website using cookies, log files, web beacons, tags, pixels or tracking tools proprietary to Website tools and integrations.
Disclosure for a business purpose: shared with our website hosting platform, (Siteground) email marketing services, (Constant Contact, MailChimp, Klaviyo).
Personal Information collected: version of web browser, IP address, time zone, cookie information, what Websites or products you view, search terms, and how you interact with the Website.
CUSTOMER SUPPORT INFORMATION
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: used internally and shared with our processors:
E-Mail Communication Service: Google, Inc.
SMS/Mobile Message Service: Ooma, Inc.
Telephone Service: Ooma, Inc.
Personal Information collected:
Name, billing address, shipping address, order information, email address, and phone number.
The Website is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us using the information in “Contact” below to request deletion.
SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Google to power our email service.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Siteground, Mailchimp, Constant Contact, Klaviyo, Ooma Inc., Facebook, Instagram, YouTube, Yahoo, Bing
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the following directions and/or links. Services frequently change the locations of their opt-out settings. They can be found by searching for “opt out of targeted ads” opt-out information for each service:
FACEBOOK (META, INC) – profile > settings > ads > ad settings
INSTAGRAM (META, INC) – profile > settings > privacy and security > ads
GOOGLE – https://myadcenter.google.com/
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
USING PERSONAL INFORMATION
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, service updates, and keeping you up to date on new products, services, and offers.
SMS/MOBILE MESSAGING THIRD-PARTY DATA SHARING
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
LAWFUL BASIS (EUROPE)
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Website;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
When you place an order through the Website, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your Rights’ section below.
AUTOMATIC DECISION-MAKING (EUROPE)
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processors use limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include but are not limited to:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
SELLING PERSONAL INFORMATION (CALIFORNIA)
Our Website sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
Under the CCPA, a “sale” is defined as:
“selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to another business or a third party for monetary or other valuable consideration.”
Categories of Information Sold:
E-Mail Marketing (Mailchimp, Constant Contact, Klaviyo): your purchases and the name and email address associated with your purchase.
To opt-out of sale, you may unsubscribe from our mailing list and/or contact us using the information under “Contact” below to request deletion.
We do not intentionally collect Personal Information from minors (under age 16). If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us using the information under “Contact” below to request deletion.
Our financial incentive to sell information is for internal marketing purposes only.
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us using the information under “Contact” below.
California Consumer Privacy Act (CCPA) (California)
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us using the information under “Contact” below.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us using the information under “Contact” below.
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the Website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the Website or browse from one page to another. Cookies also provide information on how people use the Website, for instance whether it’s their first time visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such Websites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.
DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Laws and requirements for privacy and data protection change frequently and without notice in all countries, provinces, states and municipalities. We make every effort to ensure we are globally compliant.
If you have any questions or feel we are missing information please contact us by e-mail or by mail using the details provided under “Contact” below.Users will be notified on this page. The date of last modification will be listed at the end of this document.
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” below.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.
Our contact information is posted below:
Edge Electric, Inc.
We attempt to respond to your inquiries and requests in a timely manner. If you contact us by email and have not received a reply within 5 business days, your email may not have been received due to spam filters or other electronic issues. Please contact us by mail or phone.
Last updated: November 30, 2023